IHA POLICIES
Inclusive Housing Australia is committed to best practice in all aspects of what we offer to our participants and their families. Below you will find our policies related to various areas of our organisation.
If you have any questions, you can contact the IHA team on 1800 442 732 or [email protected]
IHA has been structured as an innovative investment platform to pave the way for growth in the design, supply and management of NDIS accredited disability housing in Australia.
IHA Policies
Inclusive Housing Australia is committed to best practice in all aspects of what we offer our participants and the support for their families. Below you will find our policies related to various areas of our organisation:
Code of Conduct
The Code of conduct outlines IHA’s expectations for the standards of behaviour and conduct expected from paid staff, contractors, volunteers or business partners. They are expected to be familiar with the Code and use it always. It applies in all circumstances and at all times including when working or otherwise representing IHA.
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Rights and Responsibilities
This policy outlines the framework to ensure IHA staff, subcontractors, suppliers and volunteers identify and meet their duty of care to the people we support, whilst recognising their right to make informed choices and take calculated risks.
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Privacy and Dignity
Each participant accesses supports that respect and protect their dignity and right to privacy. IHA is committed to safeguarding the confidentiality of personal or sensitive information collected with regard to the people we support.
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IHA's Violence, Abuse, Neglect, Exploitation and Discrimination
IHA's Violence, Abuse, Neglect, Exploitation and Discrimination Policy has been developed to ensure participant accesses supports free from violence, abuse, neglect, exploitation or discrimination.
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Feedback and Complaints
The Feedback and Complaints System ensures each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints and other feedback made by all parties are welcomed, acknowledged, respected and well-managed.
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Policy - SDA Conflict of Interest - Choice and Control
The SDA Conflict of Interest- Choice and Control Policy ensures that any conflicts of interest are eliminated where possible and where they cannot be eliminated, they are disclosed in advance so that they can be managed.
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Policy - Tenancy Management
IHA's Tenancy Management policy has been developed to ensure each participant or potential participant accessing one of our SDA dwellings is able to exercise choice and control and is supported by effective tenancy management.
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Policy - Incident Management
IHA'S Incident Management System ensures that incidents are acknowledged, responded to, well-managed, and learned from.
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If you want to discuss any of the above policies, you can contact the IHA Team on:
Phone: 1800 442 732
Email: [email protected]