Contact Us

Lodge a Complaint

We understand that sometimes things don't go as expected. To help resolve your complaint as quickly as possible, we have prepared some options to lodge your complaint.

Option 1 - Download the form

Download this form and send it to [email protected]

Option 2 - Call us

Contact our Customer Engagement team on 1800 442 732

Option 3 - Call us

Feedback and Complaints can be made to IHA's Chief Operating Officer at [email protected], who will provide access to the IHA Complaints Procedure and Complaints Form.

Policy: Feedback and Complaints

Inclusive Housing Australia (IHA) is a dedicated provider of Specialist Disability Accommodation (SDA). IHA builds and manages accommodation for people with disability to transform their lives by helping them to live independently. SDA does not refer to the disability support services a person receives, rather the homes in which these services are delivered. While we will help participants to navigate the NDIS system, it will be the responsibility of individuals to negotiate their relationships with other providers. This policy has been developed as a set of rules and principles that guide our people about how to act in the workplace. Procedures are currently under development.

Download the full policy     Download Easy Read Version

Need help with making a complaint? Download the Making a Complaint Information Guide